Job title: Relationships Coordinator
Reporting to: Head of Relationships & Governance
Location: London
Website: ccfgb.co.uk
Contract: Permanent, full time, starting in January 2022
Overview
The Relationships Coordinator is responsible for ensuring the Chamber’s members are engaged, satisfied and retained, with a special focus on our Active level of membership.
The Relationships Team’s main role is to ensure representatives from our 400 member companies are engaged in their membership and connect with one another, creating opportunities within the French Chamber’s dynamic and multicultural network. The French Chamber membership is cross-sectoral and includes SMEs and entrepreneurs, as well as many of the largest French multinationals operating in the UK.
Working closely with the Head of Relationships & Governance, this role will involve interactions with the rest of team, particularly with the Commercial, Communications and Events teams.
KEY RESPONSIBILITY AREAS
Managing relationships with members (focus on Active level of membership)
Deliver all updates and administration for members including CRM
Manage the Member Privileges Offers program (online platform for members to promote their products or services to other members).
Deliver range of planning, monitoring and reporting on Relationships and prepare for internal and external meetings (briefs, members news etc)
Ensure general operational and administrative support to the Head of Relationships
Answer phone and email enquiries
PERSON SPECIFICATION
Competencies
Ability to prioritise, organise and deliver in a fast-changing environment
Outstanding organisational skills, attention to detail and thoroughness
Good commercial, networking and interpersonal skills
Team spirit: willing to step in and help outside of core scope, within the Relationships team and the wider Chamber team
Self-motivated, energetic and takes the initiative
Skills
Outstanding organisational skills, attention to detail and thoroughness
Excellent communication skills, both written and verbal
Strong interpersonal skills, comfortable interacting with participants at all levels of seniority, whether by email, phone or face-to-face
Good knowledge of basic IT tools (MS Office, Outlook, research on Internet, etc.)
Previous experience of using a CRM
Fluency in French
Experience
Business qualification or equivalent experience
At least 1 to 2 years’ experience in Client relations environment
Experience with international/multicultural environment desirable
ABOUT THIS POSITION
The salary for this position is £22,000 annually (+ performance-linked bonus)
Pension 4% after 3 months
Private Medical Insurance and Income Protection Insurance after 3 months of service
Holidays: 25 days per annum in addition to 3 days of holiday at Christmas
Our working hours are Monday 09.00-17.00. Some events, including all in-person events, take place outside of office hours.
We offer a hybrid working model and the Relationships Coordinator will be required to attend our office in Waterloo, London on a weekly basis (2 to 3 days per week).
The right to work in the UK is a requirement for this role, and we will not cover any sponsorship cost.
About the French Chamber of Great Britain
With over 400 companies of all sizes and sectors in membership, we are the hub of key relationships, conversations, insights and support for Franco-British business. We deliver real value, opportunity, connections and voice for our members: by helping them to build beyond Brexit, through Covid impacts, and address the climate challenge.
Established in 1883, we are one of the largest and most successful Chambers within the French Chamber network spanning 125 countries.
The French Chamber of Great Britain is an equal opportunity employer. We support a truly inclusive, culturally and socially cohesive community. We are committed to achieving and maintaining a workforce which represents the population from which we derive our business, in terms of age, disability, ethnicity, gender, religion and sexual orientation.
To apply, please email a copy of your CV and cover letter to Noémie du Chatelier, Head of Relationships & Governance, at nduchatelier@ccfgb.co.uk before Friday 10 December. Applications will be assessed on a rolling basis.